Good price and fast delivery.
The price was very reasonable and it arrived in a timely fashion
Same brand i use for my dogs at 1/2 the price of the vet.
Great product! Works well.
Happy at prices and cost of shipping.
It arrived pretty fast!
Terms of service
Last updated: November 3, 2025
Business name: Smartway Pet Supplies
ABN/ACN: 677 143 190
Address: 34 Lockwoods Road, Boronia, Victoria, Australia 3155
Email: support@smartwaypetsupplies.com
Governing Law
Use of this website and the sale of products are governed by the laws of Victoria and Australia.
Jurisdiction
By using this website or purchasing products from Smartway Pet Supplies, you submit to the laws of Victoria and Australia and agree that any dispute will be determined in accordance with and by the courts of Victoria, Australia.
Agreement to Terms
Your use of this website and any purchase of products from Smartway Pet Supplies is governed by these Terms of Service and our Customer Satisfaction Guarantee.
Limitation of Liability
Except as set out in these Terms of Service and our Customer Satisfaction Guarantee, Smartway Pet Supplies accepts no liability for the contents of this website or for any of the products sold. Our liability for any product that is defective or causes loss or damage of any kind is limited to the cost of the product or the provision of a replacement.
Compliance with Local Laws
It is your responsibility to ensure that your use of this website and any purchase complies with the laws of your location. Smartway Pet Supplies makes no representation or warranty in this regard. By placing an order, you warrant that doing so complies with all applicable laws in your country.
Taxes and Duties
All local taxes, customs duties, and other government charges related to your purchase are your responsibility.
Order Acceptance and Substitutions
We reserve the right to decline or cancel any order for any reason, including pricing errors. If an order is cancelled before dispatch, you will be notified, and any payment will be refunded in full.
We may substitute an ordered item with a substantially similar product where appropriate — for example, if a particular colour, model, or packaging variation is unavailable or discontinued. We may also substitute a delivery method if the chosen method is impractical in your area or for the product’s size or weight.
International Purchases
If you are located outside Australia, please note that some products sold by Smartway Pet Supplies may be sourced from outside your country. Packaging and measurements may differ slightly (for example, metric vs. imperial). All product information and usage instructions are provided in English. By purchasing, you agree to accept the products as-is.
Title and Ownership
Ownership of goods transfers to you once your order leaves our warehouse. From that point, you are considered the legal owner and, if applicable, the importer of the goods in your country.
Legal Action Disclaimer
By using this website and purchasing products from us, you warrant and agree that you are not doing so for the purpose of initiating legal action against Smartway Pet Supplies or its affiliates.
Pricing
Prices are subject to change without notice.
Store Credit Policy
We may issue Store Credit to your account for various reasons, including promotions or agreed refunds.
- Store Credit can be used for purchases at our online store and does not expire.
- It is non-transferable, non-redeemable for cash, and cannot be combined across multiple accounts.
- If you close your account, any remaining Store Credit will be forfeited.
- Store Credit is considered full satisfaction for any agreed refund where you choose this option.
- We may adjust, suspend, or revoke Store Credit in cases of error, fraud, or technical issues.
- Smartway Pet Supplies is not liable for any inability to use Store Credit due to technical or personal reasons.
The total value of Store Credit at any given time is deemed to have a market value not exceeding AUD $1.
Mobile Message Service (SMS Terms)
Smartway Pet Supplies may operate an SMS/text messaging service (“Service”) to provide order updates, promotions, and alerts.
By consenting to receive SMS messages, you agree to receive recurring texts from and on behalf of Smartway Pet Supplies to the mobile number you provide, even if registered on a Do Not Call list.
Messages may be sent using automated technology. Message and data rates may apply.
You can opt out at any time by replying STOP to the message or contacting support@smartwaypetsupplies.com.
We are not liable for delayed or undelivered messages. Wireless carriers are not responsible for message delays or errors.
Privacy
We respect your right to privacy. Please review our Privacy Policy to learn how we collect, use, and protect your personal information.
Company Information
Smartway Pet Supplies is an Australian-registered business (ACN 677 143 190), based at 34 Lockwoods Road, Boronia, Victoria, Australia 3155.
Contact Us
If you have questions about these Terms of Service, please contact us at:
📧 support@smartwaypetsupplies.com